Pinot & Picasso Frequently Asked Questions

We focus on fun art, not fine art. We are a relaxing, beginner-friendly paint and sip experience where our artists will guide you step-by-step through the artwork you so cleverly booked in to paint. With BYO options, you choose the pace of your night in our relaxing yet fun studio environment. With all art materials provided, just arrive with your own drinks and snacks and let’s see what happens. Sessions will run between 2-3 hours, so get comfortable!

The price per session includes everything you’ll need to create your masterpiece (except whatever you’ll be drinking).

You’ll have all the necessary equipment provided, including:

• A blank canvas
• Acrylic paints
• Brushes
• Table easel
• Pinot & Picasso apron to use
• Glassware for your beverages (most importantly)

All Pinot & Picasso sessions include guidance from one of our artists to assist you in releasing your inner Picasso. The only thing you’ll need to bring is your favourite bottle of vino, some nibbles and your imagination.

Bookings are essential at Pinot & Picasso. We have limited spots available, so booking in advance is more than necessary. We book out sometimes months in advance, so get in quick!

While we would love to hold onto all the masterpieces and sell them on Etsy, many of our studios have limited storage space.

For all Public Sessions, guests are required to take their completed artworks with them at the end of the session. Studios are unable to store artworks, and any items left behind may be discarded at the studio’s discretion.

For Private Sessions, after-event artwork collection for bulk pick-up by the event organiser may be offered at the studio’s discretion. Any such arrangements must be made within seven (7) days of the event. Studios are unable to store artworks beyond this period, and any items not collected may be discarded at the studio’s discretion.

Artworks left behind are left at your own risk, we do our best to keep them safe however unfortunately they may be damaged or misplaced.

All participants in Pinot & Picasso public events must be 18 and over. School holiday events and private functions are a completely different kettle of fish (or bucket of paint). Any all-age events will be advertised accordingly. Look out for the tags for, Kids and All Ages on the session details! If you’re unsure, check with the studio directly prior to booking.

We recommend arriving at the studio 10 minutes before the session commences as to give you plenty of time to get comfortable, set up, and get the wines flowing. The estimated running time is between 2 – 3hrs.

Of course, these things happen! Please don’t feel you need to panic call the studio 100 times, our artists will be busy being the hostess with the mostess and would have started to provide the group art steps. To ensure the session isn’t interrupted, please just arrive when you can and we will catch you up during the next paint-drying break.

We will always do our best to ensure that groups are placed together.

If you and your friends are booking separately, it’s best to arrive a little earlier to ensure we can seat your group together. We like to operate under the mantra ‘first in best dressed’ when it comes to seating in our paint and sip studios.

If you have any other special requests please put the details into the booking notes ! We want everyone to have the best experience possible at Pinot & Picasso.

Nope! That’s the beauty of Pinot & Picasso; no talent necessary. Our hosts guide you every step of the way, making it accessible for anyone!. You’ll leave with a masterpiece and a story to tell.

Whether you choose to dress up, make your paint and sip a theme, or just attend for a date night on the weekend we expect you to wear what feels comfortable.

As our experience does involve paint (shocking! I hope we mentioned this earlier) we do encourage you to not wear anything you would be disappointed if paint ended up on, or couldn’t be dry cleaned. Our artists will provide you with aprons to wear during the session to minimise any accidental paint mistakes. Pinot & Picasso is not liable for any paint spills or damages. 

Not at all – we are a creative art studio after all!

We’re all about helping you release your inner Picasso. We like to think of our step-by-step instructions to be more of a guide. 

Just your favourite drink, a snack or two, and your best mates. We’ve got everything else; canvases, paint, glassware, and plenty of good vibes.

Pinot & Picasso is BYO only! We don’t sell any alcoholic drinks in the studio, so it’s important to remember to bring your favourite bottle with you!

If you do happen to forget – we’ll be more than happy to point you in the right direction.

We are bring your own (BYO), but this doesn’t mean we aren’t responsible servers of alcohol (RSA). We are an inclusive, safe environment and non-alcoholic or alcohol options are welcomed unless advised in the session’s descriptions. So, bring your beverage of choice; wine, seltzers, bubbles, beer, kombucha, juice and pre-mixed drinks – but leave the Belvedere and José at home (no hard spirits).

Yes! We strongly encourage everyone to have a little food to eat while they paint and sip! Bring yourself some nibbles – it pairs perfectly with painting! 

Yes, our Pinot & Picasso studios all have a fridge inside their studio to keep drinks cold! We also have glassware too so no need to bring plastic cups!

In the rare event that a public session is cancelled, the ticket purchaser will be notified via email or text message with at least 12 hours’ notice. You will receive a credit valid for 30 days. 

In our studios, we are – BYO drinks and food and provide fridge space, glassware and bottle openers. Make sure you check which type of Pinot & Picasso experience you book in for, and if you are confused please reach out to your local studio and they will be happy to help.

Of course you can! Pinot & Picasso sees private functions of all types: kids, birthdays, hens parties and team building, but we can create bespoke paint parties outside of these to suit your request.

Get in touch via our Function Form or local studio, and we’ll tailor the perfect creative celebration. Please note that each studio will have different minimum requirements for Private Functions so be sure to get in touch with them directly!

Sure is! It secures your date and your host. Private Function Deposits are non-refundable and are as follows:

$200 for groups under 30

$500 for 30 or more.

14 days before the big day. If payment isn’t received, your event may be cancelled, please be in touch with your studio as soon as possible to avoid this!

We don’t want you to miss out on the fun. You can join our public sessions with your group and still celebrate!

Any transaction with 8 or more tickets is eligible for a 10% discount – use GROUPBOOKING in the coupon code area at checkout. More money for snacks and wine!

Private Function deposits are non-refundable. In the event you need to reschedule your Private Function, the deposit can be transferred to an alternate date that is suitable to yourself and Pinot & Picasso studio.

If there are more than 30 days before the event, an alternate date will be offered (subject to availability). If your event is within 30 days, it will be non refundable and the event will be forfeited.

Not for private events. These sessions are custom experiences, so standard offers don’t apply.

Easy! Head to your closest studio page, pick your session, pay online, and check your inbox for a confirmation email. That’s your golden ticket to fun – bring it along when you arrive.

A $1.99 processing fee applies to public tickets and a 2.5% fee for private functions. These are nonrefundable unless required by law.

Gift Cards can be used for public sessions only (not private events or fees). Discount codes can’t be combined or applied after checkout, so make sure you pop them in before you click “Book Now”.

Once your order has been processed, you will be sent a confirmation email confirming your order and you will be given some information regarding your session.

We suggest adding your Pinot & Picasso session to your personal calendar as a reminder!

We accept Visa, Mastercard, American Express, PayPal, and Afterpay. 

Unfortunately, this is something we aren’t able to facilitate at the moment. To ensure you don’t miss out on a ticket to the session of your choice, we recommend purchasing your tickets as soon as possible and purchasing Pinot Guarantee at checkout to cover you if plans change and you need to reschedule. Pinot Guarantee has its own T&Cs, please read these carefully before booking.

No, the Processing Fee is non-refundable.

Gift Cards cannot be used to pay the Processing Fee. Coupons and discounts do not apply on the processing fee.

As with many other online booking platforms, we do charge a processing fee per ticket for public events, and a percentage for all private events.

• We do offer all our customers the ability to reschedule their public tickets up to one week prior to their event.
• We are continuing to invest in technology to ensure your online experience is seamless and convenient.
• The Processing Fee does not apply to any Gift Card purchases and add ons.

All sales are final unless required by law. We know life happens, which is why we offer flexible rebooking options. Please see below for more details.

Sure thing! If you provide us with more than 24 hours’ notice, we’ll send you a coupon to rebook. Within 24 hours or if you don’t show up, your tickets will be forfeited .

For just $2.95 per ticket, add the Pinot Guarantee at checkout and give yourself one get-out-of-jail-free card reschedule once before your session starts, no questions asked. It’s your creative safety net. (Not available for Private Events.)

We’ll issue a credit valid for 30 days. We’d rather paint than postpone, but sometimes the paint gods have other plans.

Yes, absolutely! We provide vouchers for $40, $60, $120, $180 and $240 which can be credited towards an upcoming session at one of our studios*.

We don’t provide physical Gift Cards, but vouchers can be emailed to either the purchaser or the recipient at a time and date of your choosing. All gift cards are valid for 3 years from the time of purchase.

Click here to purchase a voucher for your preferred studio!

Please note that Gift Cards cannot be redeemed for:

• Grazing Boards
• Art Boxes
• Virtual Functions
• Purchasing another gift card

Payments towards Private Events is ok by us!

Exclusive Gift Cards:

‘Exclusive’ Gift Cards can only be used at the studio they were purchased for. ‘Exclusive’ Gift Cards cannot be transferred to another studio. Gift Cards purchased prior to 29th May 2020 are classed as ‘Exclusive’ Gift Cards.

Flexi Gift Cards:

‘Flexi’ Gift Cards can be redeemed at any studio. Please choose the studio carefully as ‘Flexi’ Gift Cards cannot be reissued once they have been redeemed. In the event a session is cancelled or rescheduled, the funds can only be reissued as an ‘Exclusive’ Gift Card (subject to cancellation/rebooking fees).

*Please choose your Gift Card carefully as we are unable to transfer any Studio Exclusive Gift Cards to a different studio once your purchase is complete. If you are unsure where the Gift Card will be redeemed, we recommend purchasing the Flexi Gift Card.

Gift Vouchers are non-refundable and can only be used prior to their expiry date.

Three years from the issue date. Plenty of time to pick your perfect session (or hint for someone to come with you).

Any public session at any operating Pinot & Picasso studio in Australia.

Gift Cards can’t be used for private events, fees, or combined with other offers.

Deep breath, we will find a solution! Here are a few troubleshooting tips for using gift cards:

• If you are redeeming an Exclusive Gift Card, ensure you are redeeming at the studio it was purchased for. Flexi Gift Cards can be redeemed at any studio.
• Ensure your Gift Card still has a remaining balance.
• Ensure there are no spaces between or after the numbers
• Ensure the dashes (-) are entered
• If you have followed the above steps and the gift card still does not work, quit your browser and restart your session. You may need to try a different browser such as Google Chrome or Firefox.
• Please contact hello@pinotandpicasso.com.au for any further assistance

No dramas, your Gift Card will still be valid at any other Pinot & Picasso studio. Creativity always finds a new home.

If you purchased a Gift Card on our old website, please send an email to the studio for which the voucher was made exclusively for. Once you get in touch with the studio, you will be issued with a new coupon code to put towards a session on our new website.

Sometimes our emails end up in spam – check there.

No luck? Send us an email and we’ll resend it to you!

hello@pinotandpicasso.com.au